Trust The Panda

Privacy policy

Introduction

We are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, who we share it with, and the choices available to you. By using our website or any of our services, you agree to the terms of this policy.

1. Information we collect

A. Information you provide

This includes details you submit when requesting a quote, contacting us, or interacting with Panda Assist. Examples:

  • Name
  • Email
  • Phone number
  • Address
  • Date of birth
  • Insurance type (auto, home, business, commercial, etc.)
  • Prior insurance details or claim history
  • Any information you enter into Panda Assist

B. Information collected automatically

  • IP address
  • Browser/device information
  • Pages visited and time spent
  • Analytics and log data
  • Cookies and tracking tools

C. Information from third parties

  • Driving records
  • Claims and loss history
  • Property/vehicle data
  • Credit-based insurance scores (where permitted)
  • Verification data from carriers or service providers

2. How we use your information

We use your information to:

  • Provide accurate quotes
  • Underwrite and rate policies
  • Deliver customer support
  • Improve website performance
  • Personalize your experience
  • Detect and prevent fraud
  • Process payments through secure vendors
  • Develop and improve services
  • Comply with legal and regulatory obligations

We do not sell your personal information.

3. How Panda Assist (AI assistant) uses information

Panda Assist collects only the information you provide during chat interactions. We use it to:

  • Help you start a quote
  • Answer common questions
  • Route your request to a licensed agent
  • Improve service quality
  • Monitor for fraud or misuse

Panda Assist does not underwrite, set rates, or make decisions on pricing.

4. Cookies & tracking

We use cookies to:

  • Improve website performance
  • Support analytics
  • Personalize your browsing experience
  • Power advertising across platforms like Google and social media

You can disable non-essential cookies through your browser.

5. How we share information

We share information only when necessary, including with:

  • Insurance carriers
  • Claims service providers
  • Fraud/identity verification tools
  • Website analytics providers
  • Secure payment processors
  • Professional advisors (legal, compliance, technical support)

We do not sell your personal information.

6. Your choices

You may request to:

  • Access your personal data
  • Correct inaccurate information
  • Delete certain data (subject to insurance laws)
  • Limit certain tracking or cookies

Some retention is required by law for underwriting, claims, fraud prevention, and regulatory obligations.

7. Data security

We use modern security standards including:

  • Encryption
  • Cloud security protections
  • Restricted access
  • Continuous monitoring

8. Data retention

We retain information only as long as necessary for:

9. Children’s privacy

We do not knowingly collect information from individuals under 18.

10. Changes to this privacy policy

We may update this policy periodically. Updates will be reflected in the date shown at the bottom of
this page.

11. Contact information

For any privacy-related questions, contact us:

Last updated: November 2025