Trust The Panda

Terms of service

1. Overview

Trust The Panda operates this website and all related digital services, including the Panda Assist AI chat widget, online quote tools, and communication channels. By accessing or using our site, you agree to these Terms & Conditions.

If you do not agree, please discontinue use of our website and services.

2. Eligibility & use of the website

You may use our website only for lawful purposes and only in compliance with these Terms. You agree not to misuse, interfere with, or attempt to disrupt the website, systems, or any connected network.

Our services are intended for individuals residing in the United States who are seeking personal or commercial insurance information or coverage.

3. Quotes & coverage information

All quote information displayed or delivered through the website, including via our Panda Assist AI, is informational and non-binding.

Insurance quotes may change based on:

  • Underwriting review by the carrier
  • Additional information you provide
  • Third-party data sources required for insurance rating
  • Changes in eligibility or state regulations

A quote does not guarantee coverage until a policy is issued by the carrier and required payments are completed.

4. Panda Assist (AI) communications

The Panda Assist chat widget is designed to simplify communication and collect required information for insurance quoting.

By using Panda Assist, you agree that:

  • You may be asked to provide personal information (name, email, phone, address, etc.).
  • All information must be accurate and complete.
  • Conversations may be stored for service, compliance, and quality purposes.
  • Panda Assist may hand off conversations to a licensed agent for follow-up via text, call, or email.

Panda Assist does not issue coverage, bind policies, or make underwriting decisions.

5. Communications consent

By submitting information on our website, you authorize us to contact you through:

  • Phone calls
  • Text messages
  • Emails
  • Website chat

This includes follow-ups regarding quotes, renewals, policy servicing, or questions related to your request. You may opt out at any time by replying “STOP” to text messages or contacting us at info@trustthepanda.com

6. Accuracy of information

You agree to provide accurate, complete, and truthful information when using our website, forms, quote tools, or Panda Assist AI.

Incorrect or incomplete information may result in:

  • Inaccurate quotes
  • Denial of coverage
  • Policy cancellations
  • Delays in service

7. Intellectual property

All content on this site, including our branding, logo, panda mascot, illustrations, graphics, copy, layouts, and all Panda Assist–related assets, is the property of Trust The Panda and protected by copyright and trademark laws. You may not copy, reproduce, redistribute, or use any materials without written permission.

8. Third-party services & carrier relationships

We work with multiple insurance carriers, technology partners, and service providers.


We do not control, endorse, or guarantee the services or decisions made by third parties, including underwriting outcomes, policy approvals, pricing, or claim results.

Your relationship with an insurance carrier is subject to the carrier’s policy terms and disclosures.

9. Website availability & updates

We aim to keep our website functioning smoothly, but we cannot guarantee:

  • Uninterrupted access
  • Error-free performance
  • Freedom from viruses or harmful components

We may update the website, layouts, features, or Panda Assist functionality at any time.

10. Limitation of liability

To the fullest extent permitted by law, Trust The Panda is not liable for:

  • Damages resulting from website use or inability to use the site
  • Delays or errors in quotes
  • Carrier decisions or underwriting outcomes
  • Technical issues, data interruptions, or unauthorized access
  • Losses related to reliance on website content

Your use of the website is at your own discretion and risk.

11. Privacy & data protection

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information, including data collected through Panda Assist and third-party analytics.

Please review our Privacy Policy for full details.

12. Governing law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.

13. Changes to these terms

We may update these Terms from time to time.


When changes are made, the updated version will be posted here with a revised effective date.


Continuing to use the website after changes means you accept the updated Terms.

14. Contact information

For questions or concerns about these Terms, please contact us:

Last updated: November 2025